Home / Quote Follow-Up for Contractors
Quote follow-up is what happens, or does not happen, after you send an estimate. In most shops, nothing happens: the quote goes out, the homeowner goes quiet, and nobody ever checks in. The job rarely goes to the best quote. It goes to the shop that followed up.
Consider what a silent quote already cost you. Somebody drove out, measured, and wrote it. The homeowner is usually holding two or three quotes and deciding in the middle of a busy life, not rejecting you. Silence almost never means no. It means later, distracted, or still comparing, and it stays winnable right up until a competitor checks in first. Meanwhile the pile is nobody's job: the office is answering phones, the owner is in the field, and the estimates from last week quietly expire.
And the pile is not small change. Measured average job tickets in the trades run well into four figures:
Average HVAC job ticket, the highest of the trades measured.
Average plumbing job ticket. Every silent plumbing quote is a job of roughly this size.
Average electrical job ticket. A drawer of ten silent quotes is a five-figure drawer.
Average tickets are SearchLight's published measurements across 126,650 Google Local Services Ads leads, February 2026. They are averages, not promises about any single job, and they are the reason a follow-up text that costs almost nothing can be worth sending three times.
Quote follow-up is one part of the full system: Turnpike Tech is a done-for-you missed-call text-back, AI answering, booking, quote follow-up, and review system for home-service companies. This page is about the follow-up part. When a quote goes out and the customer goes quiet, the clock starts.
You send the estimate the way you always do, from your software or your notebook. The system sees the open quote and starts the clock. You do nothing differently.
A short text from your shop's number confirms the estimate landed and invites questions. Plenty of quotes die simply because the email went to spam; this text makes sure yours did not.
While the decision is still open, a second text checks in: happy to walk through the numbers, adjust the scope, or book the work. Helpful on purpose, never a hard sell.
A final text closes the loop with no pressure: the quote stays on file, and your number is right here when they are ready. Then the sequence ends. Nobody gets chased forever.
Every message is written in your shop's voice and approved by you before launch. The examples below show the shape of them; your words will sound like your shop, because you sign off on every one.
"Hi [name], this is [Shop] checking in on the estimate we sent over yesterday for [the job]. Just making sure it landed. Any questions at all, reply here and we will get you an answer fast."
"Hi [name], [Shop] again on your estimate. Still happy to walk through the numbers, adjust anything, or get the work on the schedule. Whatever you decide, no pressure from us."
"Hi [name], we will let this rest after today. Your estimate from [Shop] stays on file, and if the timing works better down the road, this number reaches us any time."
No pressure tactics, no countdown clocks, no deadlines you did not set, and no discounts you did not approve. No arguing with a no, no guilt, and no daily pestering: three touches across a week is the whole program, because your reputation texts from the same number your customers call.
The moment a customer replies, the sequence stops and a real conversation starts. A yes routes toward booking. A question routes to you. A no is recorded, respected, and never chased again on that quote.
Quote follow-up is not a bot having opinions about your pricing. When a homeowner answers, you see it right away, and if they are ready to move, the job books into your calendar, Jobber, Housecall Pro, or ServiceTitan from that same thread. When the work is done, the same system sends the review request, so a revived quote can end as a booked job and a five-star review.
Your monthly report lists the quotes chased, the replies they drew, and the jobs booked from them, valued in dollars, next to the calls recovered and reviews gained. If the follow-up is not earning, you will see that too. The report is the receipt for the whole system, and quote follow-up is the line most shops have never had anyone work for them before.
Quote follow-up plugs into the same system that catches your missed calls. See the whole machine on the how it works page, or check it against the answering-only tools in our Rosie AI comparison and Smith.ai comparison.
There is no follow-up add-on and no per-text charge to unlock it. The chase runs on every open quote from the day you go live, on the plan that fits your call volume.
Extra locations are $199/mo each on plans other than Dominate, which includes two. Annual agreement pricing takes 10 percent off the monthly rate. The Founding Pilot charters Dominate at $949/mo with setup waived, for the first 5 shops only. Full details, including overage, are on the pricing page.
What the one-time setup covers: a two-week white-glove build, done entirely by our team, not a sign-up fee.
Reading more than one comparison is the right move. Ours are all written the same way: our name on them, the other side's real strengths stated, and pricing facts dated.
Quote follow-up is the work of checking in on estimates you already sent after the homeowner goes quiet. Turnpike Tech does it by text from your shop's own number on day 1, day 3, and day 7 after the quote goes out: a confirmation, a helpful nudge, and a polite last word. It is included in every Turnpike plan, not sold as an add-on.
Short, helpful texts written in your shop's voice and approved by you before launch. Day 1 confirms the estimate arrived and invites questions. Day 3 checks in while the decision is still open. Day 7 closes the loop politely and leaves the door open. There are no pressure tactics, no deadlines you did not approve, and no discounts you did not offer.
The sequence stops immediately and the conversation routes to you. If the customer is ready, the booking can happen right in that text thread, into your calendar or field-service software. The system never keeps talking over a live conversation with the owner.
Then it is recorded as a no and the chasing stops for good on that quote. A clear no is useful information, not a failure: the quote stays on file, and if that homeowner calls six months later, your shop still has the whole history.
It costs nothing extra; quote follow-up is part of every plan. Your monthly report counts the quotes chased, the replies they drew, and the jobs that got booked from them, valued in dollars, next to the calls recovered and the reviews gained, so you can see exactly what the follow-up earned.